Refund policy

Return & Refund Policy

Thank you for supporting our small business! We take great pride in the quality of our products, and we want you to love your purchase. Because our items are personal care products, please review our return and refund guidelines below.

Returns

Due to the nature of our products, we cannot accept returns on items that have been opened, used, or partially used. This ensures the safety and integrity of our products for all customers.

We do accept returns of unopened and unused items within 14 days of delivery.
To be eligible, the product must be in its original packaging, unused, and in the same condition it arrived.

Customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved.
Approved refunds will be issued to your original form of payment.

Shipping costs (if any) are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.
We will gladly replace the item or issue a refund. Please provide photos so we can assist you quickly.

All Sales Final on Opened Products

Because our products are used directly on hair, opened or used items cannot be returned or refunded.
If you have concerns or need help choosing a product, contact us, we’re happy to guide you!

Need Help?

For any questions about your order, please email us at info@solidfusions.com. We’re here to help and want you to love your experience with us.